• Anglais Fish!

    Lundin Stephen C

    Over 5 Million Copies Sold! Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day.
    A powerful parable that will help you see your life and work in a new way. It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible, until she discovers an incredibly successful workplace down the street where the employees are so alive and passionate that people stop just to watch them work! FISH! is the remarkable story of what happens when Mary Jane seeks the help of these unlikely business "experts" and learns their secret: four simple practices that, when applied daily, help anyone to be more energized, effective, and fulfilled. Filled with inspiration and timeless wisdom that will resonate with anyone in any field or career level, it's easy to see why FISH! is one of the most popular business parables of all time. People in organizations around the world use its practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction. They also use the lessons to strengthen personal relationships, fulfill lifelong dreams, and realize their ambitions. FISH! will help you discover the amazing power that is already inside you to make a positive difference-wherever you are in life. Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.

  • Anglais Fish! Sticks

    Lundin Stephen C

    • Hyperion
    • 1 February 2003

    The 'o-FISH!-al' follow-up to the phenomenal bestselling Fish! and Fish! Tales, Fish! Sticks is a stand-alone business parable that shows you how to come up with a vision for your business and how to keep it alive, vital, and renewed through tough times, such as turnover in management and staff or a troubled economy. Using the example of a hugely successful, fictional sushi restaurant as a model for a vision of continual renewal, Fish! Sticks employs the same kind of easy-to-read story that was used in Fish! to illustrate its three major principals of continued success: Commit, Be It, and Coach It. When Stephanie, a new manager, takes over from a wildly popular and now promoted boss, she is faced with the problem of how to keep spirits up in a corporate unit that has, frankly, started to get bored and cranky and revert to its old ways. But then she visits the amazing Taka Sushi (formerly Taka Teriyaki), with its lines of customers cheerfully waiting for hours to get in. Soon, she realizes that the way to keep her employees motivated and her customers delighted can be learned from a bunch of waiters who teach one another everything they need to know. And when she finds out just how the owner of Taka knew to switch her main bill of fare from teriyaki to sushi long before anyone else, what she really discovers is the secret of keeping your work fresh.

  • Imaginez un milieu de travail où tous choisiraient d'insuffler énergie, passion et attitude positive dans leurs tâches quotidiennes. Ou encore, imaginez un environnement dans lequel tous les employés entretiendraient un lien réel avec leur travail, leurs collègues et la clientèle. "FISH ! " démontre que l'on peut obtenir des résultats extraordinaires lorsqu'on éveille la passion naturelle des gens pour servir les autres tout en s'amusant.
    Remplie d'inspiration et d'une sagesse intemporelle qui saura vous rejoindre, quel que soit votre secteur d'activité ou votre niveau de carrière, "FISH !" est l'une des fables les plus populaires de tous les temps. Des entreprises du monde entier utilisent ses leçons pratiques afin d'améliorer le service à la clientèle, établir la confiance, stimuler le travail d'équipe, renforcer le leadership et accroître la satisfaction du personnel. Elles les utilisent également pour consolider les relations personnelles et donner un sens au travail de leurs employés.

  • Imaginez un milieu de travail où chacun choisit d'insuffler de l'énergie, de la passion, de la bonne humeur et une attitude positive dans toute tâche quotidienne. Ou encore, imaginez un environnement dans lequel tous les employés entretiendraient un lien étroit avec leur travail, leurs collègues et la clientèle. Impossible ? Et bien Fish ! vous démontre le contraire. Abordant les problèmes organisationnels des plus actuels, cette métaphore captivante et convaincante tire des leçons simples et ingénieuses du vécu des poissonniers de Pike Place et les transpose dans le monde des affaires, en tenant compte des préoccupations avec lesquelles une entreprise doit composer. Son puissant message saura rejoindre tous et chacun, et ce, quel que soit votre secteur d'activité.

  • Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude every day. Imagine a place in which people are connected to their work, colleagues and customers. In this parable, a manager must transform a chronically unenthusiastic department into an effective team.

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  • We all sell something for a living--whether it's a brand, a vision, an education, a direction, or a service. We might even be selling a set of numbers to a board meeting, learning to a student, or cereal to an infant. This eye-opening parable is about harnessing natural energy--yours and that of those around you--in order to take your sales, and your satisfaction to the next level of success.
    In Top Performer, you'll meet Jim, a disciplined but uninspired sales manager. In London on vacation--his first in years--he meets a gentleman named Top Hat. In an engrossing conversation, Top Hat tells him about a legendary Dublin busker/street performer called the Rat Catcher, who engages his audience and effortlessly charms them into parting easily with their change. Top Hat then gives Jim an envelope to bring to the Rat Catcher as a form of introduction. Jim is incredulous, and even a bit suspicious. But after a trip back home, he's willing to do anything to break out of his rut of good-to-average sales and dogged but unfulfilling perseverance.
    Jim travels to Dublin, where the Rat Catcher tells--and shows--him some surprising secrets of his work ethic and his selling style. Jim ultimately realizes that he needs to Claim the Pitch, Mine the Mess, Choose the Close, and, most importantly, Juice the Jam. When Jim returns home, he's re-energized, having learned how to Build a Circle and Pass the Hat where it really counts--in his life, his relationships, and his workplace.
    Full of action-packed and sometimes hilarious descriptions of the real like adventures of street performer, this engaging metaphor will appeal to anyone in any position--and in any field, from banking to baking to busking.
    In the tradition of the bestselling Fish! series this is a deceptively simple story that contains profound advice--advice that will help make readers into Top Performer themselves.

  • Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the job every day. In this engrossing parable, a fictional manager has the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Seattle's Pike Place Fish is a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying ingeniously simple lessons learned from the Pike Place, our manager discovers how to energise and transform her workplace. Addressing today's most pressing work issues with an engaging metaphor and an appealing message, FISH! offers wisdom that is easy to grasp, instantly applicable, and profound.

  • Découvrez la méthode qui vous permettra d'optimiser l'épanouissement au travail ! Imaginez un milieu de travail où tous choisiraient d'insuffler énergie, passion et attitude positive dans leurs tâches quotidiennes. Ou encore, imaginez un environnement dans lequel tous les employés entretiendraient un lien réel avec leur travail, leurs collègues et la clientèle. "FISH ! " démontre que l'on peut obtenir des résultats extraordinaires lorsqu'on éveille la passion naturelle des gens pour servir les autres tout en s'amusant.
    Remplie d'inspiration et d'une sagesse intemporelle qui saura vous rejoindre, quel que soit votre secteur d'activité ou votre niveau de carrière, "FISH !" est l'une des fables les plus populaires de tous les temps. Des entreprises du monde entier utilisent ses leçons pratiques afin d'améliorer le service à la clientèle, établir la confiance, stimuler le travail d'équipe, renforcer le leadership et accroître la satisfaction du personnel. Elles les utilisent également pour consolider les relations personnelles et donner un sens au travail de leurs employés.

  • Nouveau directeur d'un département de crédit d'une importante entreprise, John Peterson croule sous le travail. Les gens de son équipe ne s'avèrent pas aussi efficaces qu'ils le devraient et son service n'atteindra pas ses objectifs. Sa seule solution : travailler plus. Mais l'un de ses employés - un jeune africain issu d'un modeste village - reste auprès de lui et fait des heures supplémentaires à ses côtés, John Peterson découvre la sagesse millénaire et la force immense de la philosophie africaine UBUNTU.
    Peu à peu, il change sa vision concernant ses employés, sur lui-même et sur la façon dont il gère sa vie personnelle et professionnelle. À travers cette histoire, les auteurs nous proposent une vision pour dépasser nos craintes, nos insécurités, notre égoïsme qui empoisonnent notre vie, pour faire place à la collaboration et au respect. C'est une invitation à revoir et transformer nos relations, notre milieu de travail et notre vie. « En Afrique, nous avons un concept connu sous le nom de Ubuntu et qui dit que nous sommes humains qu'à travers l'humanité des autres, que si nous devions accomplir quoi que ce soit dans ce monde, ce serait dû autant au travail et à l'accomplissement des autres qu'à nous-mêmes » - Nelson Mandela. Stephen Lundin est un conférencier international, un entrepreneur et l'auteur du méga succès "Fish!". Bob Nelson est un leader dans le domaine de la motivation des employés, un présentateur populaire et l'auteur du best-seller "1010 Ways to Reward Employees" vendu à plusieurs millions d'exemplaires.

  • In an engaging business parable, the Rat Catcher, a Dublin street performer, offers a valuable lesson to Jim, a disciplined but uninspired sales manager, on how to harness his natural energy to take personal satisfaction and job motivation to the next level through such techniques as Claim Your Pitch, Juice the Jam, Mine the Mess, and Choose Your Close. Simultaneous.

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  • Helps you apply the winning formula to life issues outside of the workplace.

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