Devoted to her husband, Gerry, Holly has always depended on him to keep her going and is lost when she loses him to brain cancer, until a package arrives containing ten envelopes filled with practical and impractical advice for carrying on her life.
A New York real estate tycoon plunges to his death on a Manhattan sidewalk. A trophy wife with a past survives a narrow escape from a brazen attack. Mobsters and moguls with no shortage of reasons to kill trot out their alibis. And then, in the suffocating grip of a record heat wave, comes another shocking murder and a sharp turn in a tense journey into the dirty little secrets of the wealthy. Secrets that prove to be fatal. Secrets that lay hidden in the dark until one NYPD detective shines a light. Mystery sensation Richard Castle, blockbuster author of the wildly best-selling Derrick Storm novels, introduces his newest character, NYPD Homicide Detective Nikki Heat. Tough, sexy, professional, Nikki Heat carries a passion for justice as she leads one of New York City's top homicide squads. She's hit with an unexpected challenge when the commissioner assigns superstar magazine journalist Jameson Rook to ride along with her to research an article on New York's Finest. Pulitzer Prize-winning Rook is as much a handful as he is handsome. His wise-cracking and meddling aren't her only problems. As she works to unravel the secrets of the murdered real estate tycoon, she must also confront the spark between them. The one called heat.
Shares practical wisdom on deepening the enjoyment of everyday life
Draws on interviews and real-life stories of cheating husbands to reveal tell-tale signs commonly exhibited by unfaithful men, and explains how to turn the situation around before it goes too far.
A master of customer service reveals his secrets for developing long-lasting business relationships and customer loyalty.
"We shower our customers with attention. There's no doubt in my mind that our philosophy can be applied to selling just about anything--from aircraft engines to beanbags." (Jack Mitchell) The only way to stay in business is with customers, and Jack Mitchell knows how to attract them, and how to keep them.
He has a deceptively simple but winning relationship approach to customer service--that a relationship is at the heart of every transaction. Jack's business philosophy is based on "hugs"--personal touches that impress and satisfy the customer, such as:
Remembering the name of your customer's dog Calling a customer to make sure he's satisfied after a purchase Having a "kids' corner" with TV, books, and treats Knowing your customers golf handicap Introducing customers to business contacts Letting your customer use your office to make a personal phone callThis is a proven theory--hugging works! Mitchells/Richards achieves among the highest margins in its industry, as well as amazing customer loyalty. Complete with anecdotes that exemplify outstanding customer service, Hug Your Customers shows how any business can adapt this hugging philosophy to attract great staff, lower marketing costs, and maintain higher gross margins and long-term revenues. At a time when customer service has become the difference between success and failure, Hug Your Customers shows how Jack's one-of-a-kind philosophy brings the results you're looking for.
Individuals and companies have been learning what history has demonstrated all along--that people or groups with carefully defined missions have always led and surpassed those who have none. Yet the process of outlining that mission statement has been, up to now, an arduous one that all too few have committed the time, energy, and resources to undertake. In The Path, best-selling author Laurie Beth Jones provides inspiring and practical advice to lead readers through every step of both defining and fulfilling a mission. With more than ten years' experience in assisting groups and individuals, Jones offers clear, step-by-step guidance that can make writing a mission statement take a matter of hours rather than months or years. Rich with humor, exercises, mediations, and case histories, The Path is essential reading for anyone seeking a lighter, clearer way in the world.
Following the example of Jesus, a "CEO" who built a disorganized "staff" of twelve into a thriving enterprise, a handbook for corporate success details a fresh, profound approach to motivating and managing others that translates to any business.
In How to Become CEO, consultant Jeffrey Fox has written an insightful book of traits to develop for aspiring CEOs, or for anyone who wants to get ahead in business. Open this book to any page and find a short, provocative piece of brutally honest advice written in a conversational tone. Each of the seventy-five 'rules' focuses on a specific action that should be taken, a trait that needs to be developed, or things to avoid. The words never and always are used frequently. These are smart, no-nonsense business messages that are meant to be revisited in your rise to the top. This is a book of hard-headed idealism that will empower you to develop leadership qualities: vision, persistence, integrity, and respect for superiors, subordinates, peers, and self. Anyone looking to climb the corporate ladder will be grateful for Fox's direct, pithy advice - the essentials to follow if you want to reach the top.
"It's mind-blowing to me how utterly far gone Steve-O was, and how he looks back on it in this book with such intelligence, humor, and searing honesty. What a truly unbelievable life." --Johnny Knoxville From his early days videotaping crazy skateboard stunts to starring in the Jackass movies, there was little that Stephen "Steve-O" Glover wouldn't do. Whether it was stapling his nutsack to his leg or diving into a pool full of elephant crap, almost nothing was out of bounds. As the stunts got crazier, his life kept pace. He developed a crippling addiction to drugs and alcohol, and an obsession with his own celebrity that proved nearly as dangerous. Only an intervention and a visit to a psychiatric ward saved his life. Today he has been clean and sober for more than three years.
Professional Idiot recounts the lunacy, the debauchery, the stunts, the drug addiction, and the path to recovery with bravado, humor, and heart.
"A great book to read before you get on the roller coaster to hell, if you plan on surviving to tell about it like Steve-O did." --Nikki Sixx, author of The Heroin Diaries "This is the perfect book for people who hate reading." --Tommy Lee, author of Tommyland The feedback I've gotten on Facebook and Twitter from those of you who've read this book has been fascinating, heartwarming, and hilarious. I'm happy to keep answering your questions on there, and I encourage more of you to join in the discussion. Hope to hear from you soon, and thank you all so much.
In 1989, Robert B. Oxnam, the successful China scholar and president of the Asia Society, faced up to what he thought was his biggest personal challenge: alcoholism. But this dependency masked a problem far more serious: Multiple Personality Disorder.
At the peak of his professional career, after having led the Asia Society for nearly a decade, Oxnam was haunted by periodic blackouts and episodic rages. After his family and friends intervened, Oxnam received help from a psychiatrist, Dr. Jeffrey Smith, and entered a rehab center. It wasn't until 1990 during a session with Dr. Smith that the first of Oxnam's eleven alternate personalities--an angry young boy named Tommy--suddenly emerged. With Dr. Smith's help, Oxnam began the exhausting and fascinating process of uncovering his many personalities and the childhood trauma that caused his condition. This is the powerful and moving story of one person's struggle with this terrifying illness. The book includes an epilogue by Dr. Smith in which he describes Robert's case, the treatment, and the nature of multiple personality disorder. Robert's courage in facing his situation and overcoming his painful past makes for a dramatic and inspiring book.